质量及售后承诺书
  • 一、承诺并保证其产品质量与实物样品质量标准符合,保证所提供产品与经过确认的图纸、材质一致;颜色与样板间由于自然树种纹路原因导致有轻微的差异属于正常;
  • 二、保证所售产品环保品质达到中华人民共和国国家规定的环保标准。
  • 三、严格按照定制产品相关标准与法规执行。
  • 四、安装工艺:
    • 【1】安装尺寸达到客户确定的图纸要求,横平竖直,每个单一墙板允许尺寸误差在2mm以内,安装拼缝控制在2mm以内;
    • 【2】拼接缝整齐划一,视觉上无高低起伏之现象。工艺性不属于此类;
    • 【3】由于区域自然温度与湿度及使用环境温度与湿度的差异,木制品有轻微的翘曲变形属正常;
  • 五、产品材料、五金的品牌和产地相符;涂料为环保水性漆。
  • 六、向客户提供两年非人为损坏的产品免费维修,保修期外提供终身有偿维修服务。
售后服务事项
  • 一、豪利产品质保责任期限为24个月,油漆外表使用损伤、产品中的玻璃如门板玻璃、玻璃层板、穿衣镜玻璃等玻璃类,陶瓷类等易碎部分产品不在质保范围;在质保期限内,发生质量问题,我们将免费上门维修服务。质保期自产品成交并开具有效凭证之日起计算(产品编号为产品确认成交时间)。
  • 二、凡因消费者使用、维护、保管不当造成损坏的;自行拆卸造成损坏的;无质保凭证及有效票据的;又不能证明其所购产品在质保有效期内的;超过质保责任期限的不实行质保服务,但可酌情收费维修。
  • 三、豪利产品如出现质量问题,请您拨打豪利全屋定制家居全国服务热线400-646-1996进行反馈和投诉,或直接联系当地专卖店,本公司在接到诉求后5个工作日内委派技术人员上门服务,确定整改方案。特殊情况我们将与您协商,共同确定时间期限,并确定整改方案;
  • 四、全程质量跟踪和回访服务,当您选择/使用豪利的产品后,豪利客服工作人员可能将对您进行关于豪利产品质量、服务质量、配送安装质量、保养注意事项等方面的电话回访,听取您的意见和建议;
产品维护保养说明书
注意事项:
  • 【1】阳光直晒、热源:在太阳下暴晒或靠近空调、暖气口,可能会导致实木家居产品开裂、变形或褪色泛色。
  • 【2】久置高湿环境或接触水:久置高湿环境下或用水、湿毛巾直接擦拭实木产品,容易导致木材膨胀。
  • 【3】久置干燥的环境:长期使用空调、取暖设备、或在干燥的季节长时间开窗通风,容易导致木材水分流失而产生收缩,必须同时使用加湿器,保证室内空气处于正常湿度范围(40%~70%rh)。
  • 【4】直接放置高温电器、高浓度的酒精、汽油煤油天然石油气类、化学试剂、涂料类、滚烫的开水等,会产生烫痕、烧灼痕、漆面稀释痕。
  • 【5】不满足实木产品安装条件,客户强行要求安装造成后果。(如实木产品直接与地面和墙面接触会因地面和墙面的潮湿导致实木产品开裂变形)。
维护保养方法:
  • 【1】除尘:每天用鸡毛掸之类轻扫;每周用微湿(湿水后完全拧干状态)的干净毛巾(不带颜色的)轻轻快速擦拭即可;
  • 【2】若有异常现象及时电话向豪利反馈咨询后处理;建议不要自行修缮;
  • 【3】避免在漆面上用尖锐、硬的异物刮画,易导致产品漆面损伤;避免在漆面上用胶水粘贴,易造成胶痕污染痕印;避免在漆面上直接写画,易造成漆面污染或损伤;
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